Network & Firewall Management
Vendor-agnostic NGFW management, VPN access, rule reviews, configuration backups, and operation of security policies.
Managed Service Provider (MSP)
Managed IT Services (MSP)
Our service can complement your internal IT team. We monitor and manage your server, network, firewall, cloud, backup, and security infrastructure based on fully managed, co-managed, or expertise-based MSP models according to the contract scope.
Vendor-Agnostic MSP Approach
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Proactive, Not Reactive: By detecting performance, capacity, and error symptoms early via Monitoring and RMM, we support proactive intervention.
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Predictable Cost: A predictable IT budget is created based on defined service scope, number of users/devices, and SLA level.
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Objective Solutions: We evaluate technical requirements, existing infrastructure, total cost of ownership and vendor support when considering suitable solution options.
Our Contracted Service Scope & SLA
We monitor, manage and maintain your server, security, network and cloud infrastructure within the scope and SLA defined in the service contract.
Server & Data Center
Physical servers, VMware/Hyper-V virtualization architectures, and Active Directory management.
Cloud & Backup
Veeam-based backup and recovery scenarios, Microsoft 365 / Google Workspace management, and cloud migration processes.
Cybersecurity & Compliance
EDR/XDR, ransomware prevention/detection processes, and security/logging policies supporting KVKK and 5651 technical requirements.
Enterprise Wi-Fi Architecture
Enterprise backbone and wireless network design, fiber splicing, Wi-Fi coverage planning, and controller management.
IT Strategy & Consulting
Annual IT budget planning, hardware refresh strategies, and vendor-agnostic license optimization.
Why Choose a Managed IT Services Model?
Provide expertise, monitoring, and operational continuity with the MSP model that complements your internal IT team or handles a defined part of your IT operations.
Vendor-Agnostic Approach
We evaluate technical requirements, existing infrastructure, licensing, support and total cost of ownership together when selecting solutions.
Predictable IT Budget
Fixed monthly pricing can improve cost visibility for defined service items; out-of-scope work, licenses and hardware are evaluated separately.
Multidisciplinary Technical Team
You can utilize different expertise in server, network, cybersecurity, and cloud domains within the same service model when needed.
SLA & Defined Response Times
Remote or on-site support is provided within the response and resolution times defined in the contract for critical and priority events.
Advanced Monitoring (RMM)
Using agents installed on your systems, we configure monitoring and alerts for disk capacity, CPU load, service status and defined error indicators.
Scalable IT Operations
The service scope and resource planning are re-evaluated upon changes in user, device, branch, cloud resource, or license needs.
Which MSP Model Suits You?
You can outsource your entire IT operation, a portion of it, or only the areas requiring specific expertise.
Fully Managed MSP
The defined scope of daily IT operations, including monitoring, user & system support, maintenance, security, and reporting, is handled externally.
Co-Managed IT
Your internal IT team remains in place, and Doz Teknoloji works alongside it in specialist areas such as servers, networking, firewalls, cloud infrastructure and cybersecurity.
Expertise-Based MSP
You can outsource only a specific operation such as firewall, server, backup, cloud, network, or cybersecurity.
How Does the MSP Service Process Work?
The scope of service includes not only support calls but also infrastructure analysis, monitoring, proactive maintenance, and periodic reporting.
Analysis & Inventory
User, device, server, network, security, and cloud infrastructure are evaluated.
Monitoring & RMM
Performance, capacity, service, and error symptoms are monitored; appropriate alerts are generated.
Response & Maintenance
Incidents are prioritized and addressed remotely or on-site in accordance with the agreed SLA.
Reporting & Planning
Periodic reports, capacity planning, and technology roadmap are evaluated together.
Plan your MSP scope together with server management, firewall and endpoint security, data backup, cloud / Microsoft 365 and network / Wi-Fi operations.
How Are Managed IT Services Priced?
Instead of a standard single price, MSP quotes are prepared based on the scope of the business's infrastructure and the expected service level.
• Number of users and endpoints
• Number of servers and virtual machines
• Firewall and network devices
• Number of branches and locations
• Cloud / Microsoft 365 / Workspace scope
• Backup and disaster recovery needs
• Monitoring / RMM scope
• SLA and on-site support level
New hardware, vendor licenses, project work, or services outside the contract scope are evaluated separately.
MSP SERVICE SCOPE
What Should Be Written Clearly in an MSP Proposal?
Monitoring, human response, support hours, SLA targets and exclusions should be separated clearly in the proposal and contract.
Monitoring vs Human Response
Specify which systems RMM monitors, the hours during which human response is available, and the conditions that trigger a response to an alert.
SLA Targets
Define priority, initial-response target, response method and dependencies. An SLA is not a zero-downtime guarantee.
Included / Excluded Work
User support, servers, networking, firewall, Microsoft 365, backup, projects and third-party applications should be separate scope items.
Authority & Approval
Define administrative access, change approval, emergency authority and rollback responsibility.
Reporting
Alerts, patching, backup checks, capacity trends and recurring issues should be visible in periodic reporting.
Onboarding & Exit
Inventory, documentation, access handover and records to be returned at service termination should be defined from the start.
Related Next Steps
Continue with the relevant technical guide, product/licensing page or project scenario.
OPERATING MODEL
What Should MSP Onboarding, Monitoring and Reporting Include?
A managed IT engagement should start with inventory and responsibility mapping. Monitoring alone is not an MSP service; alarm handling, patching, backup checks, change records and recurring reporting should be defined in the service scope.
Inventory & Ownership
Users, endpoints, servers, network devices, licenses and business-critical systems should be documented.
RMM & Alert Handling
Monitoring rules should distinguish informational alerts from incidents that require technical action.
Patch & Change Management
Maintenance windows, approvals and rollback considerations should be defined for planned changes.
Monthly Service Reporting
Incidents, capacity risks, recurring issues, backup status and planned improvements can be summarized for management review.
MSP Frequently Asked Questions
What is MSP?
MSP is a model where the defined IT operations of a business are monitored, managed, maintained, and reported by a contracted service provider.
Can we get MSP service if we already have an internal IT team?
Yes. In the co-managed IT model, we can work with your existing team to provide support, especially in specialized areas like network, server, firewall, cloud, backup, and cybersecurity.
How are MSP prices determined?
A quote is prepared based on the number of users and devices, servers, network, firewall, locations, cloud, backup, monitoring scope, and SLA level.
What does the SLA cover?
The SLA determines service levels such as support scope defined in the contract, priority levels, response times, and, when necessary, intervention times.
How does the monitoring service work?
RMM or monitoring mechanisms can be installed on suitable systems for contracted clients; performance, capacity, and error signs are monitored, and defined alarm and intervention processes are executed.
Are hardware and licenses included in the MSP scope?
This is determined by the service contract and the chosen MSP model. New hardware, vendor licenses, and project work are evaluated separately in most models.
Related Technical Guides
Review the related Knowledge Center guides before a purchase or project decision.
Managed IT Services: Buying and Project Decision Guide
A Managed IT Services project is more than product selection. Capacity, licensing, security, operations and growth should be evaluated together.
When Should You Reassess?
Consider managed IT services when internal teams are overloaded, critical systems lack proactive monitoring, maintenance depends on individuals, or support is fragmented across multiple suppliers.
Selection Criteria
- Service scope and SLA
- Monitoring, maintenance and reporting model
- Privileged-access security
- Backup, patching and security responsibilities
- Escalation and incident processes
Doz Teknoloji Project Approach
We document the asset inventory and responsibility matrix, define critical systems and monitoring thresholds, then establish maintenance, security and reporting routines with measurable service outcomes.
Frequently Asked Questions
Managed IT Services: does an MSP replace the internal IT team?
Not necessarily. It often complements internal IT by adding monitoring, operational capacity and specialist expertise.
Managed IT Services: what can be managed?
Servers, networks, firewalls, backup, Microsoft 365 and endpoint infrastructure can all be included.
Managed IT Services: how is service quality measured?
Typical measures include SLA response, resolution time, uptime, backup success and scheduled reporting.
Plan Your Managed IT Services Project
Share your current environment and requirements so we can define the appropriate product, licensing and implementation approach.
How do managed IT services differ from one-off support?
An MSP is a managed service provider. Unlike a one-off repair, managed IT covers agreed monitoring, maintenance, support and reporting responsibilities. Document user and device counts, service hours, incident priorities, response targets and exclusions in the proposal. On-site support in İzmir can be planned alongside remote management.